At S2R Lifecare (s2rlife.com), we strive to ensure a seamless and hassle-free shopping experience for our valued customers. Below are the details of our shipping and delivery process:
1. Shipping Areas
We currently ship our products across India. For international shipping inquiries, please contact our customer support team at [email protected].
2. Processing Time
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Orders are typically processed within 1-2 business days (excluding weekends and public holidays).
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Once your order is confirmed, you will receive a shipping confirmation email with tracking details.
3. Delivery Time
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Standard Delivery: 3-7 business days (depending on the destination).
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Express Delivery: Available for select locations (additional charges may apply).
Delays due to unforeseen circumstances (e.g., weather, logistics issues) will be communicated promptly.
4. Shipping Charges
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Free shipping on orders above ₹[X].
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Flat-rate shipping fee of ₹[Y] for orders below the free shipping threshold.
5. Order Tracking
You can track your order using the tracking number provided in your shipping confirmation email. Alternatively, visit our website or contact us for updates.
6. Shipping Partners
We partner with trusted courier services such as Delhivery, DTDC, FedEx, and India Post to ensure safe and timely deliveries.
7. Undelivered/Failed Deliveries
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If a delivery attempt fails, our courier partner will try again or hold the package at the nearest hub.
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Ensure your provided address and contact details are accurate to avoid delays.
8. Returns & Refunds
For any issues with your order (damaged/missing items), please contact us within 48 hours of delivery. Refer to our Return & Refund Policy for details.
9. Contact Us
For any shipping-related queries, reach out to:
📧 Email: [email protected]
📞 Phone:+91 80102 10500
🕒 Working Hours: Mon-Sat, 10 AM – 6 PM
Thank you for choosing S2R Lifecare! We appreciate your trust in us.
Note: This policy is subject to change without prior notice. Please check our website for updates.